Challenge
High call volumes for booking confirmations and itinerary changes.
Solution
Automated booking confirmations, pre-arrival checklists, and WhatsApp guest messaging.
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- Emails/SMS, booking platform integration, payment confirmations, cancellation workflows
- Welcome messages, local guides, special requests, reminders
- Digital concierge, maintenance requests, room service automation, feedback collection
- Thank-you messages, review requests, loyalty enrollment, special offers
- Booking confirmations, calendar sync, capacity tracking, reminders
